• All original delivery charges are non-refundable.
  • All returned item(s) must be in its brand new original condition, original packaging and with the original tags and tickets attached.
  • Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges.
  • No guarantee on heel tips and diamantes.
  • If we do not have availability of your order we will reverse the transaction. Please allow at least 5-10 business days for this to reflect in your account.
  • SOLO SHOES reserves all rights to inspect the condition of the item(s) before processing any returns or exchanges. You shall bear the delivery and handling charges of returning any return or exchange request item(s) to you. SOLOSHOES.CO.ZA decisions on returns and exchanges are final.
  • All sale item(s) are non-returnable, non-exchangeable and non-refundable.
  • Should there be any dispute in amount of store credit for any return or exchange, Store credit refund will be based on merchandise value on Sales Order.
  • Our returns and exchanges policies do not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear.
  • It also does not cover products used in a manner or for a purpose not reasonably contemplated bySOLOSHOES.CO.ZA, or previously modified in a manner not authorised by WWW.SOLOSHOES.CO.ZA.
  • SOLOSHOES.CO.ZA makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
  • Such returns are at all times governed by the provisions of theConsumer Protection (Fair Trading) Act of South Africa.



  • Online credit is applicable only for online purchases atSOLOSHOES.CO.ZA.
  • Online credit is not applicable for use in any of the SOLO SHOES retail stores.
  • Store credit is applicable only for purchases at any SOLO SHOES store in South Africa.
  • Store credit is not applicable for use for online purchases atSOLOSHOES.CO.ZA.
  • Online credit will be provided to you by means of an online voucher atSOLOSHOES.CO.ZA and can be used immediately upon receipt.
  • Online/store credit cannot be redeemed for cash and are non-refundable and non-exchangeable. They cannot be used for purchase of any gift vouchers.
  • Delivery charges are applicable on any merchandise redeemed withonline credit purchases at SOLOSHOES.CO.ZA.
  • Store/online credit must be used within one purchase and cannot be used in your future purchases.
  • Purchase amounts that exceed the value of the store/online credit will require payment via credit card or PayPal for the balance due.



The layby period is for 3 months. This Layby will be cancelled if full payment is not received on or before the expiry date and the goods will be returned to stock. If this layby is cancelled by the buyer within the three month period, a credit note will be given for the full payments made. If the layby is cancelled by the seller after the three month period, a credit note will be given for 90% of the payments made.



Website Terms and Conditions of Use Relating to www.soloshoes.co.za

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the SOLO SHOES (“Provider”) website located at the domain name www.soloshoes.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-Commerce & Privacy

The Website www.soloshoes.co.za sells Shoes, Accessories & Shoe Care Products online.  The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.  Credit card details are not kept by the Provider under any circumstances.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

Online Payment – Payfast Payment Gateway

All online credit card payments are processed by the Payfast Internet Payment Gateway.  Card Holders may go to www.mygate.co.za to view MyGate’s security policies.

Updating of these Terms and Conditions

Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy:  casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Choice of Law

This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.