FAQ
frequently asked questions

A) No, unfortunately, we do not. Please complete shopping orders via the online store.

A) Once your order is complete, you will receive notification of dispatch accompanied by a waybill number. You may track your order by visiting the courier guy website http://www.thecourierguy.co.za/and selecting the “PACKAGE LOCATOR” option on the home page.

Enter the Waybill number in the space provided and select the ‘View details’ button. Please keep the number to track your order in a case of future enquiries.

A) Changes

Changes are subject to terms and conditions. Please call the SOLO SHOES head office for more information. Refer to your order by using your reference number.

B) Cancellations

You may cancel your order within 1 hour after you have placed the order. Thereafter, strictly no cancellations will be allowed. Upon cancellation, you will receive a cancellation email to update you on the cancellation status.

A) An Electronic Fund Transfer (EFT) used as a method of payment will result in dispatch of item(s) for delivery from the date it reflects in the WWW.SOLOSHOES.CO.ZA bank account.

 

PayFast is used as a method of payment will result in dispatch of item(s) for delivery from the date it reflects in the WWW.SOLOSHOES.CO.ZA bank account.

A) PayFast is used as a method of payment will result in dispatch of item(s) for delivery from the date it reflects in the WWW.SOLOSHOES.CO.ZA bank account. You can therefore expect delivery 2-5 business days thereafter.

A) An Electronic Fund Transfer (EFT) used as a method of payment will result in dispatch of item(s) for delivery from the date it reflects in theSOLOSHOES.CO.ZA bank account. You can therefore expect delivery 2-5 business days thereafter.

A) Our courier company does not do deliveries over weekends or public holidays

A) No, as most of our current stock is available in our online store.

A) Please refer to the store locator tab on the Solo website.

A) Please send us an email at customercare@soloshoes.co.za.

A) Solo Stores are not made available to the public and are strictly preserved for the Solo group.